The Letter Management System is designed to handle documents that come from outside the organization. When a document arrives, it is sent through the company step by step—moving between teams, departments, or offices as needed. At each step, staff can review the document, approve it, send it back for more information, or move it forward.

This process continues until the document reaches its final destination and is ready to be sent out or completed.

The system keeps everything organized, making sure each document is handled properly and by the right people. It also helps track where the document is and what actions have been taken, reducing confusion and making the whole process smoother.